FREQUENTLY ASKED QUESTIONS
SHIPPING
We ship our orders from Bali, Indonesia.
All shipping fees are shown on your purchase order invoice.
Our hours of operation for shipping are Monday through Friday, 9 a.m. - 5 p.m. WITA/UTC, excluding major holidays.
Orders usually ship 5-7 business day after you order is placed.
Estimated transit times are 7-15 Business Days from receipt of your order... please note that this time frame is an estimate and not a guarantee if time is spent at customs, border inspection facilities, etc.
We are not responsible for any fees required by customs for any reason.
We provide you with an email so you can track your purchase as soon as we ship, if you don't see the email in your inbox, check your spam.
Please allow between 1-2 Business Days for your tracking number to update on the shipping company website and any inquiries regarding the location of your package should be made to shipping company.
Lena Bernard is not responsible for any lost orders made by the shipping company in transit.
Lena Bernard is not responsible if an order has been delivered to your specified address and was lost, stolen or damaged at that location.
RETURNS
We hope you love your purchase, but if for any reason you don't, you can send it back to us within 3 days of receipt for a refund to the original shipping address.
Please only use registered or trackable delivery couriers for your return.
Please don't forget to return your item in it's original packaging, with all tags & labels in tact... returns for refunds will only be accepted in original form.
We can only issue a refund to the original form of payment used at the point of purchase.
Original shipping charges are nonrefundable.
You will be notified via email at the email address you listed as your contact when we receive the return.
Please allow 7-14 business days from when the item is received for your returned order to be processed.
If you require a refund, please note that your banking institution may require additional time to process and post this transaction to your account once they have received the information from us (usually 3-5 business days).
TERMS
Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using the http://lenabernard.com website (the "Service") operated by Lena Bernard Enterprises, Inc ("us", "we", or "our").
Your access to and use of the Service is conditioned on your acceptance of and compliance with these Terms.
These Terms apply to all visitors, users and others who access or use the Service.
By accessing or using the Service you agree to be bound by these Terms.
If you disagree with any part of the terms then you may not access the Service.
All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity and limitations of liability.
Governing Law
These Terms shall be governed and construed in accordance with the laws of California, United States, without regard to its conflict of law provisions.
Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any provision of these Terms is held to be invalid or unenforceable by a court, the remaining provisions of these Terms will remain in effect. These Terms constitute the entire agreement between us regarding our Service, and supersede and replace any prior agreements we might have between us regarding the Service.
Changes
We reserve the right, at our sole discretion, to modify or replace these Terms at any time.
If a revision is material we will try to provide at least 30 days notice prior to any new terms taking effect. What constitutes a material change will be determined at our sole discretion. By continuing to access or use our Service after those revisions become effective, you agree to be bound by the revised terms. If you do not agree to the new terms, please stop using the Service.
If you have any questions about these Terms, contact us at info@lenabernard.com.
PRIVACY
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context.
Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
When ordering on our site, you will be asked to enter your name, email address, mailing address, phone number and credit card information.
We collect information from you when you place an order or enter communication information on our site.
We may use the information we collect from you when you make a purchase or communicate to send emails regarding your order or other services.
Third Party Disclosure
We never sell, trade or otherwise transfer to outside parties your personally identifiable information. We may release your information to comply with the law, enforce our site policies or protect ours or others' rights, property, or safety.
Third party links
We do not include or offer third party products or services on our website.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require a person or company in the United States that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy.
According to CalOPPA we agree to the following:
Users can visit our site anonymously. Our Privacy Policy link includes the word 'Privacy', and can be easily be found on the page specified above.
Users will be notified of any privacy policy changes on our FAQ & Privacy Policy Page.
We do not track, plant cookies or use advertising. We do not allow third party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information. In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur, we will notify the users via email within 7 business days. We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
If you have any questions regarding this privacy policy, contact us at info@lenabernard.com.